What is the impact on an agent's compensation if a client disenrolls after moving outside the service area?

When a client disenrolls from a plan due to moving outside the service area, the compensation earned by the agent for enrolling that client typically does not need to be recouped. This is because the disenrollment is considered a non-fault situation; the client’s move is beyond the agent's or the client's control.

In this context, the rules surrounding agent compensation recognize that changes in a client's eligibility due to relocation do not reflect the quality of service the agent provided. Therefore, the agent retains the full compensation for that enrollment, as the disenrollment was a direct result of circumstances that altered the client’s eligibility rather than any action or inaction on the agent's part.

This understanding helps ensure that agents are not disincentivized from acting in the best interests of their clients, as moving out of a service area is a common and legitimate reason for disenrollment that shouldn't financially penalize the agent involved in the process.